Refund Policy

Last updated October 16, 2026

Purchases of Vizelify are processed by Lemon Squeezy, our Merchant of Record, which issues refunds on our behalf. This page explains how refunds work for our plans in plain terms. If anything here differs from your statutory rights, those apply.

14-day refund

You can request a full refund within 14 days of a purchase — this covers the first payment of a subscription (monthly or annual) and one-off purchases such as credit packs.
Renewal payments aren't refundable, except where the law requires it. To avoid a renewal, cancel before your renewal date (see below).
After the 14 days, refunds are at our discretion.

How to request a refund

Use the link in your Lemon Squeezy receipt email, or find your order at app.lemonsqueezy.com/my-orders — this takes you straight to the right purchase.
Or email us at support@vizelify.com with the email address you bought with, and we'll arrange it with Lemon Squeezy.
Approved refunds go back to your original payment method; banks usually take 5–10 business days.

What happens to your account

Plan refunded: the subscription is cancelled, your account moves to the Free plan, and that plan's remaining credits are removed.
Credit pack refunded: that pack's remaining credits are removed.
Partial refund: the matching share of the purchase's credits is removed.
Images you've already generated stay in your account.
After a refund, new purchases on the account are handled through support.

Cancelling a subscription

You can cancel any time under Plans & credits → Manage subscription, or via the link in your Lemon Squeezy receipt. Cancelling stops future renewals; your plan and its credits stay available until the end of the period you've paid for, then your account moves to the Free plan. Cancelling on its own doesn't refund the current period.

Failed renders

You're only charged credits for images you receive. If a render fails, its credit is returned to your balance automatically — no request needed.

Fair use

Refunds may be refused where there is evidence of fraud, refund abuse or other manipulative behaviour — for example repeatedly buying, using credits and requesting refunds, including across multiple accounts. If you have a problem with a charge, please contact us before raising a dispute with your bank; we're happy to help.

Questions

Email support@vizelify.com or see our Contact page. These terms sit alongside our Terms of Service.